Wallgate FAQs

Here are some useful answers to questions we are asked about our products and services. For more information please call +1 (888) 889 5426 now to speak to one of our experts.

What grade stainless steel do you use?
All exposed panels are manufactured in Grade 304 stainless steel.

What is "solid surface"?
All our cast solid surface sanitary-ware is manufactured from a composite of fine-grade aluminium tri-hydrate filler (ATH) and the highest quality Polyester resins. This provides a close knit molecular structure which is very tough and highly resistant to chemical attack. Coloured polyester chips can be blended with the mix to give a whole range of granite effect solid surface colours.

What colours are available in your solid surface material?
We offer a range of standard colours to suit most applications, including white and our granite effect solid surface colours – please see our Colour Range for details.

I don’t want to use stainless steel in my school toilets – but is your solid surface material really vandal-proof?
Sadly, nothing is completely vandal-proof! But our solid surface material is a very durable, non-flammable, fade and stain resistant composite. The finished products have inherent cut and scratch resistance and can easily be repaired or refinished if necessary. So our MGE and CME models are vandal-resistant and attractive and easy to use. They look smart and modern, and have been very well accepted by students in schools across the USA.

Which Handwash unit is most vandal-resistant?
All of our handwash units are highly vandal resistant. For maximum vandal resistance we would recommend using our Model RSA2, which has a fixed front fascia and rear access only for soap refilling and maintenance. If front access is required then we recommend the Model FMX2, which is designed with secure locks and concealed hinges on the door panel.

What model would be best for installation in a Disabled toilet?
All our Automatic models are suitable for Disabled use – see Technical Sheets for installation details.

What are the dimensions of your Handwash units?
Please see the technical sheet for your chosen model for full details.

What are the recommended fixing heights for adult and child use?
Please see the technical sheet for your chosen model for full details.

How high above the floor is the washbowl lip? How far does the lip project?
Please see the technical sheet for your chosen model for full details.

Where should I put my hands to activate the sensor?
Simply place your hands in the centre of the washbowl.

How much does a Handwash unit weigh?
Please see the technical sheet for your chosen model for full details.

Can a Handwash unit be fitted into a stud-and-panel wall?
Yes - please see the technical sheet for your chosen model for full details.

What is the power rating for a Handwash unit?
Single Phase ac 50 Hz Power ratings: 220v : 2650w, 230v : 2850w

What is the minimum water pressure requirement?
For all Handwash models: minimum 1.75 Bar pressure Cold water supply. If your pressure is lower, or if you intend to supply water from a header tank, please contact our office to discuss your options.

Does the Handwash unit dispense Hot or Cold water?
Standard Handwash units have an instantaneous water heater which dispenses Warm water onto the users hands. The actual temperature dispensed will vary, depending on the incoming water temperature and flow rate, but the maximum dispensed temperature is restricted to 46’C (+/-3’).

What is the dispensed water temperature?
The dispensed temperature varies depending on the incoming water temperature and flow rate, but the maximum dispensed temperature is restricted to 46’C (+/-3’).

Can I adjust the water pressure / water temperature?
Yes – at the Water Flow Control valve. Turn the valve Clockwise to reduce pressure and increase water temperature, or Anti-clockwise to increase pressure and reduce water temperature. Safety devices have been designed into each unit to prevent it from dispensing over-heated water. Please note; you should NEVER alter the water heater thermostat, which is part of the safety system.

What are the standard dispensing cycles?
Soap: 0.3 seconds – Water: 12 seconds – Air: 35 seconds But these cycles can be adjusted if required.

Can I adjust the dispensing cycles myself?
Yes, the controller unit is user-friendly and fully flexible.

I have a pre-heated water supply, so don’t need the internal water heater – can you supply a model without it?
Yes – we can manufacture any Model without a water heater, ready for connection to a pre-heated or thermostatically controlled water supply.

Can I adjust the Air temperature / speed?
No, the Air temperature and speed are fixed.

Can I adjust how much Soap is dispensed?
Yes, by altering the soap dispensing time on the controller unit.

Where should I put my hands to activate the sensor?
Simply place your hands in the centre of the bowl.

What is the Warranty period?
We offer a 12-month Warranty from date of sale, to provide cover for any defect arising from manufacture. Please contact our office to discuss any problem arising during the Warranty period.

What After-Sales services / options do you offer?
Wallgate’s Service department provides comprehensive service and maintenance cover under Service Contract. Our Service Engineers are also available to carry out non-Contract works by request and we can also supply a full range of spare parts for customers who prefer to carry out their own repair works, with a dedicated Service line for technical back-up.

What soap should I use to refill my Handwash unit?
A range of low-cost soaps is available from Wallgate which feature superior skin-care properties and have been specially formulated for use in our Handwash units
Walcare 206 Green everyday soap
Walcare 207 Pink luxury soap
Walcare 208 Gold – our “value” soap, ideal for high-volume usage
WalBac Blue anti-bacterial soap suitable for many high-hygiene requirements
Technical specifications are available from our Service Department.

How do I clean and maintain: solid surface / stainless steel?
See our Care & Maintenance Instruction sheet available on our Services Page.

How do I remove graffiti from a solid surface Handwash unit?
See our Care & Maintenance Instruction sheet available on our Services Page.

What is the life-expectancy of a Handwash unit?
Wallgate Handwash units have a life expectancy of 15 years, but the product has a proven lifespan of 25+ years.

Do Wallgate Handwash units have any approvals?
Handwash units are approved by the Water Research Council and the latest European CE marking requirements for EMC and the Low Voltage Declaration. The solid surface material also has specific approvals:
BS EN438 Pt 1 - The fascia is highly chemical and stain resistant
BS 476 Pt 6 & 7 @ Class 1 & 0 fire certificate (non-inflammable rating)
NFF16101 – Toxicity & smoke rating F0 (least density and emissions)

What is the expected Delivery period from receipt of my order?
All Handwash units are manufactured to order, and the normal delivery period is 20 working days from receipt of your order.

Is Carriage included?
Yes, carriage within mainland USA is included in the List Price for all Handwash units.

Do you export Handwash units? Do you have any overseas Distributors?
Yes, we can export Handwash units anywhere in the world. We currently have Distributor arrangements across Europe and the USA.

You design and manufacture the excellent Wallgate handwasher drier. Are there other spellings for it?
Yes plenty! They are AKA handwash drier, handwash dryer, handwasher dryer, hand wash drier, hand wash dryer, handwash system, hand wash system, handwash unit, hand wash unit, but there may be more. Let us know if you have others. See our products pages for our fantastic range of handwasher driers